Contenu de la page.
Implant cochléaire

Parts and accessories (cochlear implant)



The main parts required for the day-to-day operation of the cochlear implant are :

  • Sound processor.

  • Headpiece and cable.

  • Battery pack.

  • Remote control (where applicable).

The repair and maintenance costs for these parts are covered by :

  • the CHU de Québec-UL for users from eastern Québec.

  • the CIUSSS du Centre-Sud-de-l’Île-de-Montréal, installation Raymond-Dewar for users from western Québec. 

Cochlear implantation in Québec is part of the technical aid programs of the Ministère de la Santé et des Services sociaux (MSSS). As such, the CHU must comply with the guidelines issued by the MSSS. In accordance with these guidelines, the equipment (sound processor and accessories) does not belong to the cochlear implant user but is given to them on long-term loan. Cochlear implant users may not exchange the sound processor received from the CHU for a more recent model from an implant company.

However, the CHU de Québec-UL will cover the cost of an upgrade in the following two situations : 

  • The internal part of the cochlear implant is no longer working.

  • The technology is no longer supported by the manufacturer.

In the case of sequential bilateral implantation (both ears), the upgrading of the sound processor received during the first surgery is subject to these same conditions. 

Parts not covered (paid for by the user)

The user is responsible for the following parts (not covered) : 

  • Additional sound processor. 

  • Batteries. 

  • Accessories :

    • Auxiliary microphone

    • Bluetooth wireless accessory.

    • Carrying case/dehumidifier.

    • Decorative cover for headpiece and sound processor.

    • Waterproof accessories.

    • Personal audio cable.

    • Etc.

For more information, see the page on the parts not covered. 

Loss, fire and theft

All companies offer loss, fire and theft coverage on sound processors during the first five years after the user takes possession of the device. The company will replace the processor for free one time only, during the “one time loss” coverage period. For subsequent losses, the user will have to pay the insurance deductible of the CHU de Québec-UL or the CIUSSS du Centre-Sud-de-l’Île-de-Montréal, installation Raymond‑Dewar, which is currently set at $1,500 (subject to change).

It is therefore recommended that you purchase insurance to cover the deductible at the end of the company’s 5-year warranty or following the first loss of the processor. You can ask for more information from your home insurance company. The Association des implantés cochléaires du Québec  also offers insurance at an affordable price. Note that the deductible is payable only once per claim, for one or two devices (in the case of bilateral implantation). 

Technical support

Institutions that offer troubleshooting/emergency services and technical support​

(See contact details in the menu on the right)